Our voice is the most essential tool in our business skills portfolio. 

We communicate through words and body language. Reliable and effective communication with customers and colleagues generates connection, cooperation, and builds a healthy team spirit.

Being an excellent communicator is...

When I was a kid, there was one day a year that I looked forward to staying at home, not going outside, and gluing myself to the television all afternoon and evening. It was Super Bowl Sunday.

For as long as I can remember, Super Bowl Sunday has been a day I look forward to—the food, the...

It was the best 13 minutes of my professional career… standing there on the red circle of the TEDx stage and sharing my thoughts and ideas on how to cooperatively negotiate using the words “Yes, If.”

I felt free, inspired, joyful, and even though I couldn’t see the...

$450,000,000 - that’s a big negotiation, and I loved every moment of it.

Reflecting on nearly 20 years in “Corporate America” gigs, I think about the people, the wins, the losses, and the moments that made a profound impact.

Leading a $450 million negotiation was one of those...

I won a bunch of money for Tré Cool, the drummer of Green Day.

No, I'm not his business agent, nor am I a rock show promoter. Instead, I got on a shooter's "hot streak" at a craps table at the Mandalay Bay in Vegas, and Tré, who was playing next to me, was cashing in as I kept...

I knew it would be a long and hard day in the boardroom.

We started the business reviews and tough questioning at 8:00 AM, ending just before 9:00 PM – 13 HOURS! A marathon day of presenting to the CEO and executive team. Eggs, bacon, and fruit for breakfast. Dry sandwiches for lunch....