If You Have To, It's OK to Fire a Customer
The Sales Warrior Within | Season 2 Episode 4 - If You Have To, It's OK to Fire a Customer
Andy Olen is a Sales & Leadership Trainer and High-Performance Coach. Andy works with talented salespeople, business teams, and leaders who seek empowerment, improvement, and insight. Andy's clients strive to be the best in class.
"Good Selling, Good Leading, Good Living." - Andy Olen
Andy's Advice on How to Think About and Engage a Customer You May Need to Fire
- Firing a customer is a rare but sometimes necessary sales activity
- Andy shares the circumstances and situations where it's OK for a salesperson to say "no more"
- If a customer is acting unethically or illegally, say goodbye
- If the customer takes too much of your time and energy, consider exiting the relationship and moving on to greener opportunities
- Try to work out the situation with the challenging customer using cooperation
- If the customer relationship can't be salvaged, it's OK and possibly necessary to move on
- No amount of revenue and profit is worth constant headaches and heartaches
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